Privacy Policy

The information we collect

We collect what you choose to send us — typically your name, email address, company, and the contents of a message. Contact-form submissions are delivered by email to team@leeops.ca. Questions about this policy go to support@leeops.ca. If we work together, we may also hold the business details needed to run the engagement (contacts, invoices, project files).

The website itself may record ordinary technical data such as browser type, pages viewed, and approximate location derived from IP address. We do not sell personal information, and we do not buy lists to market to strangers.

How we use it

We use personal information to:

• respond to enquiries and decide whether we can help
• deliver, invoice, and support agreed work
• improve the site and keep it secure
• meet legal, tax, and accounting duties

We rely on the reasons that fit the situation: your consent when you submit a form, our legitimate interest in running a small practice, performance of a contract once work is agreed, and compliance with the law.

Cookies and analytics

This site may use essential cookies to keep the service working (for example, to remember a session on the form). If we add optional analytics later, we will say so here and, where required, ask before setting non-essential cookies.

SMS / mobile messaging

If you opt in — on https://leeops.ca/sms-opt-in and/or by verbal consent when calling or receiving service — you may receive low-volume service SMS from Lee Ops at (548) 901-3706, including:

• Text-backs when a call related to our service is missed
• Optional review requests after a completed service job

Message frequency varies. Message and data rates may apply. Reply STOP to opt out anytime. Reply HELP for help. For voice or general support, call 519-902-5277 or email support@leeops.ca. Consent is not required as a condition of purchase or service.

No sharing of SMS opt-ins. We do not sell, rent, or share SMS opt-in consent or mobile phone numbers with third parties or affiliates for their marketing. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Providers we use to operate texting and calling process data only to deliver our service messages and comply with law — not to market their own products to your SMS opt-in list.

Program details also appear on the SMS Opt-In page and in our Terms.

Who we share it with

We share personal information only when needed to operate: trusted processors who host email, documents, or the website, under obligations to keep it confidential; professional advisers; or when the law requires it. We do not share it for third-party advertising.

How long we keep it

Enquiry messages are kept long enough to follow up and to understand whether a conversation might resume — typically up to two years, unless you ask us to delete them sooner. Client records are kept for the life of the work and for the period tax and professional rules require after that.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of personal information we hold, to withdraw consent, or to complain to a privacy commissioner or supervisory authority. For Canadian residents, that includes rights under PIPEDA and, where they apply, provincial laws. For people in the EEA or UK, that includes GDPR rights. Send requests to support@leeops.ca. We may need to confirm it is you before we act.

Children

This site is not directed at children, and we do not knowingly collect personal information from anyone under 16.

Changes

We may update this policy. The “last updated” date at the top will change when we do. Continued use of the site after a change means you have had a chance to read the new version.

Related: Legal and Terms & Conditions.