Last updated 26 September 2026
Terms & Conditions
These terms govern use of leeops.ca and, together with any written proposal or statement of work, the services we provide. Please read them. If you do not agree, do not use the site or engage us. Questions: support@leeops.ca.
1. Using the website
You may browse the site for lawful purposes. You may not misuse it, attempt to interrupt it, scrape it at a volume that burdens the service, or present yourself as Lee Ops. We may change or withdraw pages without notice.
2. Enquiries are not a contract
Sending a message through the contact form or by email is an enquiry, not an instruction to start work. A client relationship begins only when both sides have agreed scope, fees, and timing in writing (including email).
3. Services
Lee Ops provides marketing and operational efficiency services as described in the relevant proposal. We will perform the work with reasonable skill and care. Unless a statement of work says otherwise, we do not guarantee particular commercial results — markets, teams, and timing are not fully in anyone’s control.
Service text messages
Lee Ops operates a low-volume service SMS program from (548) 901-3706. Public business contact: 519-902-5277. Opt-in is via leeops.ca/sms-opt-in and/or verbal consent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Full details are in the Privacy Policy and on the SMS Opt-In page.
4. Your responsibilities
You will provide the access, information, feedback, and decisions the work reasonably needs, on the cadence we agree. Delays on that side may move dates and, where we have reserved time, may affect fees. You confirm you have the right to share the material you give us, and that our use of it for the engagement will not infringe someone else’s rights.
5. Fees and payment
Fees, expenses, and payment schedule are set out in the proposal or invoice. Unless stated otherwise, invoices are due within 14 days. Late amounts may accrue simple interest at 1.5% per month (or the maximum allowed by law, if lower). We may pause work if an invoice is overdue.
6. Intellectual property
Each party keeps the IP it had before the engagement. Subject to payment of fees due, you receive a licence — or, where the proposal says so, assignment — of the deliverables created specifically for you. Lee Ops retains methods, templates, frameworks, and generic know-how, and may reuse non-confidential versions of them. The Lee Ops name and mark remain ours.
7. Confidentiality
Each party will keep the other’s non-public information confidential and use it only for the engagement, except where disclosure is required by law or the information is already public through no fault of the receiving party. This obligation survives the end of the work.
8. Limitation of liability
To the fullest extent permitted by law, Lee Ops is not liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, or goodwill. Our total liability for a given engagement is limited to the fees you paid us for that engagement in the three months before the claim. Nothing in these terms limits liability that cannot legally be limited.
9. Ending an engagement
Either party may end an agreed engagement with written notice as set out in the proposal (or 14 days if the proposal is silent). You will pay for work done and committed expenses up to the end date. Clauses that should survive — including IP, confidentiality, and liability — do survive.
10. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. The courts of Ontario have exclusive jurisdiction, except where a mandatory consumer protection law gives you another forum.
11. Changes
We may update these terms for the website at any time. Terms that apply to a signed engagement change only by written agreement. Related: Legal and Privacy Policy.